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Terms of Service
Welcome to Delhi Nights Tiffin & Catering Service (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our services, including our website, delivery services, and other offerings. By using our services, you agree to comply with these Terms. Please read them carefully.
1. Services Provided
Delhi Nights offers home-style Indian meals, sweets, bulk orders, and catering services for various events. Our services include:
- Daily Tiffin Service: Home-cooked meals delivered to your door, with customizable options for vegetarian and non-vegetarian preferences.
- Sweets and Bulk Orders: Traditional Indian sweets and bulk food orders for special events and gatherings.
- Catering: Customized catering for events with flexible menus and professional staff.
2. Orders and Payments
- Placing Orders: Orders for tiffin, sweets, bulk, and catering services can be placed through our website or by contacting us directly.
- Payment: All payments must be made at the time of order placement, unless otherwise agreed upon. We accept various payment methods, including credit cards, debit cards, and online banking.
- Cancellations and Refunds:
- Tiffin Orders: Cancellations must be made 24 hours before the scheduled delivery. Late cancellations may not be eligible for a refund.
- Bulk and Catering Orders: Orders may be canceled up to 48 hours before the scheduled delivery. Cancellations made later than this may not qualify for a refund.
- Refunds will be processed within 5-7 business days and are subject to applicable processing fees.
3. User Responsibilities
By using our services, you agree to:
- Provide Accurate Information: Ensure that all details provided, including name, contact number, delivery address, and preferences, are accurate and up-to-date.
- Promptly Receive Deliveries: Be available to receive the delivery at the specified address and time. If a delivery attempt is unsuccessful, additional charges may apply for re-delivery.
- Use for Personal and Non-Commercial Purposes: Our meals and services are intended for personal or event-based consumption only and may not be resold or redistributed without prior permission.
4. Allergies and Dietary Preferences
While we make every effort to accommodate dietary preferences and prepare food safely, we cannot guarantee the absence of allergens (such as nuts, dairy, or gluten) in our meals. Please inform us of any food allergies before placing an order. We are not liable for any allergic reactions or health-related issues resulting from our food.
5. Quality Assurance and Limitations of Liability
- Food Quality and Safety: We use high-quality ingredients and adhere to hygiene standards. If you experience any issues with the quality of our food, please contact us promptly, and we will investigate and address your concerns.
- Limitation of Liability: To the extent permitted by law, Delhi Nights shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services, including but not limited to delays, delivery issues, or dissatisfaction with the quality of our products.
6. Intellectual Property
All content on our website, including logos, menus, images, and written materials, is the intellectual property of Delhi Nights. You are prohibited from using, copying, or distributing our content for commercial purposes without our explicit consent.
7. Privacy
Your privacy is important to us. Our [Privacy Policy](link to Privacy Policy) explains how we collect, use, and protect your information. By using our services, you consent to the practices outlined in our Privacy Policy.
8. Modifications to Services and Terms
We reserve the right to modify, update, or discontinue any aspect of our services at our discretion. We may also update these Terms from time to time. Continued use of our services after any changes indicates your acceptance of the revised Terms.
9. Termination
We reserve the right to terminate or suspend your access to our services if you violate these Terms or engage in any unlawful or harmful activity. In the event of termination, any outstanding balances remain due, and you must settle them promptly.
10. Governing Law
These Terms are governed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in Victoria, Australia.
11. Contact Information
If you have any questions about these Terms or need assistance with our services, please contact us at:
By using our services, you agree to these Terms of Service. Thank you for choosing Delhi Nights Tiffin & Catering Service!
Non-Veg Tiffin Thursday
Aloo Matar